Returns Policy

Return/ Refund Policy

This return policy is incorporated by reference into the Porcupine Press Australia Terms and Conditions available on the Term and Conditions page and applies if you are purchasing a printed book or an ebook from the Porcupine Press Australia Bookstore (“Bookstore Purchaser”) (collectively “Users”).

Note to Authors: Your book, whether a printed book or an ebook, is all yours: Porcupine Press Australia relies soley on Porcupine Press South Africa to proof, edit, or change your content in any way. Porcupine Press provides the final neccessary documents or formats for sale purpose. If revising is required Porcupine Press South Africa approves final print copies.

Note to Bookstore Purchasers:

Porcupine Press Australia is not responsible for the quality of the content (including but not limited to Author Content) of any printed book or ebook in the Porcupine Press Australia Bookstore. Each book you purchase from the Porcupine Press Australia Bookstore is custom printed or downloaded only upon your order, and we don’t warehouse books, therefore we do not accept returns or process refunds for any reason, except for the limited book replacement policy set forth below.

Printed Books

Cancellation Policy for Printed Books. A User can cancel an order for a printed book for approximately thirty minutes from the time of the order. Past thirty minutes, please understand that Porcupine Press Australia cannot provide refunds or cancel orders, and except for the cases expressly described in this return policy (i.e., Porcupine Press Australia agrees to replace your printed book because it arrives damaged, with a material manufacturing defect, or a material defect in workmanship), Porcupine Press Australia will not accept returns.

Return Policy for Printed Books. On the off chance your printed book arrives damaged, is the wrong book , has a material manufacturing defect, or a material defect in workmanship, contact us via Porcupine Press Australia  Contact Page within 7 days of receipt and we will work with you to secure a replacement copy if necessary. Please note that each printed book you order from us is individually made by a 3rd party Global Print on Demand company. There may be minor differences across different prints of the same books and/or across books printed by our different book-printing partners, including, but not limited to, slight variances in colour fidelity and binding type. While we work very hard to keep our product as consistent as possible, this variation is a normal occurrence and is not considered a manufacturing defect or a defect in workmanship and does not qualify for a reprint.

Porcupine Press Australia ebooks

Porcupine Press Australia ebooks are not subject to the above Cancellation Policy or the Return Policy for printed books. Porcupine Press Australia does not provide the ability for Users to cancel orders or obtain refunds for